Full Favors — Terms & Conditions

Effective Date: 23 September 2026

Welcome to https://www.fullfavors.co.uk , a website operated by Dhairya International, trading as Full Favors.

By accessing our website, placing an order, or using our services, you agree to comply with these Terms & Conditions. These terms explain how our services operate and outline the rights and responsibilities of Full Favors and our customers.

Please read these Terms & Conditions carefully before placing an order. These terms should be read together with our Return and Refund Policy and Privacy Policy & Cookie Policy.

1. Definitions

For the purpose of these Terms & Conditions:

• "Full Favors", "We", "Us", "Our" refers to Dhairya International, trading as Full Favors.

• "Customer", "Client", "You", "Your" refers to any individual, business, organisation, or legal entity accessing our website or purchasing our products and services.

• "Website" refers to https://www.fullfavors.co.uk  and any related online platforms operated by Full Favors.

• "Products" refers to all goods sold through our website, including gadgets, mobile accessories, personalised gifts, engraved products, gift sets, event products, and other available items.

• "Services" refers to any additional services provided by Full Favors, including personalisation, engraving, customisation, packaging, and bespoke orders.

• "Order" refers to a request submitted by a customer to purchase Products or Services from us.

• "Personalised Products" refers to items customised according to customer-supplied information, artwork, text, names, logos, designs, or other instructions.

2. About Full Favors

2.1

Full Favors is a trading brand of Dhairya International.

2.2

We provide products and services for celebrations, gifting, business promotions, corporate events, special occasions, and other personal or commercial requirements.

2.3

Our products may include, but are not limited to:

• Gadgets and mobile accessories.

• Speakers, chargers, cables, and electronic accessories.

• Personalised and engraved gifts.

• Engraved pens and gift sets.

• Crystal and glass products.

• Personalised cutlery and event products.

• Corporate gifts and promotional products.

• Bespoke gift solutions and selected event-related products.

2.4

Product availability, specifications, colours, designs, and pricing may vary. Product-specific information will be provided on the relevant product page, quotation, or order confirmation.

3. Website Use

3.1

You agree to use our website lawfully and responsibly.

3.2

You must not:

• Use the website for fraudulent, unlawful, or malicious purposes.

• Attempt to gain unauthorised access to our website, systems, or accounts.

• Introduce viruses, malicious code, or other harmful material.

• Copy, reproduce, distribute, or commercially exploit our website content without permission.

• Provide false, inaccurate, or misleading information when placing an order.

• Interfere with the security, operation, or availability of the website.

3.3

We reserve the right to restrict or suspend access to our website where reasonably necessary, including for security, maintenance, suspected fraud, or unlawful activity.

4. Products, Descriptions and Availability

4.1

We aim to ensure that product descriptions, images, prices, and specifications displayed on our website are accurate and up to date.

4.2

Product images are provided for illustrative purposes. There may be minor differences in colour, appearance, packaging, or presentation depending on screen settings, manufacturing batches, lighting, and supplier variations.

4.3

Where a product has specific technical specifications, compatibility requirements, dimensions, or operating limitations, customers should review the product description before placing an order.

4.4

We do not guarantee that every product will remain available at all times.

4.5

If a product becomes unavailable after an order has been placed, we will contact you where reasonably possible and may offer an appropriate alternative or refund, subject to your legal rights.

4.6

We reserve the right to correct genuine pricing, description, or listing errors. If an error affects an order that has already been placed, we will contact the customer to discuss the available options.

5. Orders and Contract Formation

5.1

Placing an order through our website constitutes an offer to purchase the selected Products or Services.

5.2

An automated order acknowledgement confirms that we have received your order. It does not necessarily mean that your order has been accepted.

5.3

An order will generally be accepted when we confirm acceptance, begin fulfilling the order, dispatch the Products, or otherwise communicate acceptance to you.

5.4

We reserve the right to decline or cancel an order where reasonably necessary, including in circumstances involving:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraud or unauthorised transactions.

• Incomplete or inaccurate customer information.

• A failure to obtain payment.

• A reasonable inability to fulfil the order.

5.5

If we cancel an order after payment has been received, we will arrange an appropriate refund for the cancelled order, subject to any lawful deductions or circumstances communicated to you.

5.6

Bespoke, bulk, corporate, or customised orders may be subject to a separate quotation, invoice, written agreement, or additional terms.

6. Personalised, Engraved and Bespoke Products

6.1

We may offer personalised, engraved, branded, or bespoke products, including items made using customer-supplied text, logos, artwork, names, messages, or other information.

6.2

Customers are responsible for checking all information supplied for personalisation, including:

• Spelling and grammar.

• Names and dates.

• Numbers and contact details.

• Logo and artwork accuracy.

• Design instructions.

• Required sizes, colours, and finishes.

6.3

Where a proof or artwork approval is provided, the customer should carefully review it before approving production.

6.4

We will not normally be responsible for errors in customer-supplied content that the customer approved or confirmed. This does not exclude or limit any legal rights where the error is caused by our own failure to provide the agreed product or service.

6.5

Personalised or bespoke products may be excluded from statutory cancellation rights where a lawful exception applies, for example, where goods are made to the consumer's specifications or clearly personalised. This does not affect rights relating to faulty, damaged, misdescribed, or incorrectly supplied goods.

6.6

We may use reasonable production tolerances where applicable, including minor variations in engraving position, colour, print alignment, material appearance, or finish. Any material failure to match the agreed specification will be addressed in accordance with applicable law and our Return and Refund Policy.

7. Customer-Supplied Content and Intellectual Property

7.1

You confirm that you have the necessary rights, permissions, and authority to provide any text, photographs, logos, artwork, trademarks, designs, or other content submitted to us.

7.2

You must not submit content that:

• Infringes another person's intellectual property rights.

• Is unlawful, defamatory, threatening, or abusive.

• Violates privacy or confidentiality rights.

• Contains malicious code or harmful material.

• Is intended to facilitate unlawful activity.

7.3

You remain responsible for the content you provide and any claims arising from your failure to obtain the necessary permissions.

7.4

By submitting content to us for the purpose of fulfilling your order, you grant us permission to use, reproduce, modify, and process that content only as reasonably necessary to provide the agreed Products or Services.

7.5

We may refuse to process content where we reasonably believe it may breach the law, third-party rights, or our reasonable business policies.

8. Intellectual Property Rights

8.1

Unless otherwise agreed in writing, all intellectual property rights in our website, branding, original designs, templates, photographs, written content, graphics, and other materials created by or for Full Favors remain with their respective owner.

8.2

Purchasing a product does not automatically transfer ownership of Full Favors' branding, website content, original templates, or other intellectual property.

8.3

Where a customer supplies their own logo, artwork, or other content, ownership of that content remains with the customer or the relevant rights holder.

8.4

Any third-party content, including fonts, images, software, logos, or design assets, remains subject to the applicable owner's terms and licences.

8.5

Any transfer of copyright, exclusive design rights, or other intellectual property rights must be agreed separately in writing.

9. Pricing and Payment

9.1

Product prices are displayed on the website or provided through a quotation or invoice.

9.2

Prices may change from time to time. The price applicable to your order will generally be the price confirmed at the time of acceptance, subject to the correction of genuine errors.

9.3

Unless otherwise agreed in writing, payment must be completed before an order is processed or production begins.

9.4

For bespoke, bulk, or business orders, we may require a deposit, full payment, or payment according to agreed invoice terms.

9.5

Where payment is not received by the agreed due date, we may pause work, withhold dispatch, or request payment before continuing, subject to applicable law and the terms of the agreement.

9.6

Any interest or late-payment charges for business customers will only apply where agreed or permitted by applicable law. We will not impose unlawful or disproportionate charges on consumers.

9.7

We reserve the right to use third-party payment providers. Payment processing may be subject to the provider's own terms and privacy practices.

10. Delivery and Shipping

10.1

We aim to dispatch orders within the estimated timeframe stated on the relevant product page, order confirmation, or quotation.

10.2

Delivery times are estimates unless a specific delivery date has been expressly agreed.

10.3

We may use delivery providers including:

• Evri.

• Royal Mail.

• FedEx.

• DHL.

• Other suitable courier or postal services.

10.4

Delivery charges will be displayed at checkout or communicated before the order is confirmed.

10.5

Delivery charges may vary depending on the order size, destination, weight, dimensions, delivery service, and any applicable location restrictions.

10.6

Some postcodes or locations may be subject to additional delivery charges, restrictions, or exclusions. Any applicable additional charges should be communicated before the order is confirmed where required.

10.7

We are not responsible for delays caused by circumstances outside our reasonable control, including courier disruption, severe weather, strikes, customs procedures, incorrect delivery details, or failed delivery attempts. This does not affect any rights you may have under applicable consumer law.

10.8

Customers are responsible for providing accurate delivery information. If an order cannot be delivered because incorrect or incomplete information was supplied, we may contact you to arrange redelivery or another appropriate solution.

10.9

Where products are damaged, missing, or incorrectly delivered, please contact us as soon as reasonably possible so that we can investigate and assist you.

11. Returns, Refunds and Cancellations

11.1

Our Return and Refund Policy explains how returns, cancellations, replacements, and refunds are handled.

11.2

Nothing in these Terms & Conditions removes or restricts rights that customers have under applicable UK consumer law.

11.3

Depending on the product and circumstances, customers may have rights relating to:

• Goods that are faulty.

• Goods that are not as described.

• Goods that are not of satisfactory quality.

• Goods that are not fit for their intended purpose.

• Goods that are incorrectly supplied.

• Cancellation of eligible online orders.

• Remedies available under applicable law.

11.4

Some products may be subject to lawful exceptions to cancellation rights, including certain personalised or bespoke products, sealed products that are unsuitable for return for health or hygiene reasons once unsealed, and other exceptions provided by law.

11.5

Personalised products are not automatically excluded from every legal remedy. Where a personalised product is faulty, misdescribed, damaged, or incorrectly supplied, the customer's legal rights may still apply.

11.6

We may request reasonable information, photographs, or other evidence to help investigate a reported issue. We will not use unreasonable requirements to prevent a customer from exercising their statutory rights.

11.7

Please refer to our Return and Refund Policy for further details.

12. Product Safety and Use

12.1

Customers should read and follow any instructions, warnings, safety information, and manufacturer guidance supplied with a product.

12.2

Electronic products should be used only for their intended purpose and in accordance with the applicable instructions.

12.3

Customers should use compatible chargers, cables, power supplies, and accessories where specified.

12.4

We are not responsible for damage resulting from misuse, unauthorised modification, improper installation, negligence, or use contrary to the supplied instructions, except where liability cannot lawfully be excluded or limited.

12.5

This section does not affect statutory rights relating to product safety, defects, quality, suitability, or compliance with the agreed description.

13. Customer Responsibilities

13.1

Customers are responsible for:

• Providing accurate contact and delivery information.

• Checking product descriptions and specifications before ordering.

• Providing accurate personalisation details and artwork.

• Ensuring that supplied content does not infringe third-party rights.

• Following relevant product instructions and safety guidance.

• Cooperating reasonably with enquiries concerning an order or delivery.

13.2

Where a customer delays providing required information, artwork, approval, or instructions, this may affect the estimated processing or delivery timeframe.

13.3

We will communicate with customers where additional information or clarification is reasonably required to fulfil an order.

14. Limitation of Liability

14.1

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

14.2

This includes liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of statutory consumer rights.

• Faulty or misdescribed goods where liability cannot lawfully be excluded.

• Any other liability that cannot legally be excluded or limited.

14.3

Subject to clause 14.1 and applicable law, we will not be responsible for losses that:

• Were not reasonably foreseeable when the contract was formed.

• Are indirect or consequential losses where the law permits such limitation.

• Result from misuse, unauthorised modification, or failure to follow instructions.

• Result from inaccurate information supplied by the customer.

• Arise from circumstances outside our reasonable control.

14.4

For business customers, and subject to applicable law and any separate written agreement, our total liability relating to a particular order will generally not exceed the total amount paid or payable for that order.

14.5

For consumers, nothing in these Terms & Conditions is intended to restrict any legal remedies or protections available under applicable law.

15. Confidentiality

15.1

Both parties should take reasonable steps to protect confidential or commercially sensitive information shared during an order or business engagement.

15.2

Confidential information does not include information that:

• Is publicly available through no breach of these terms.

• Was already lawfully known to the receiving party.

• Is independently developed without using confidential information.

• Must be disclosed by law, a court, or a competent authority.

15.3

We will handle personal information in accordance with our Privacy Policy & Cookie Policy.

16. Third-Party Services and Links

16.1

Our website may contain links to third-party websites, payment providers, courier services, manufacturers, or other external services.

16.2

Third-party services may operate under their own terms and privacy policies.

16.3

We are not responsible for the content, availability, security, or policies of third-party websites that we do not control.

16.4

Where a third party is involved in payment, delivery, or another part of an order, we will take reasonable steps to work with that provider where an issue arises.

17. Suspension and Termination

17.1

We may suspend or terminate access to our website or decline to provide services where reasonably necessary, including where:

• A customer engages in fraudulent or unlawful activity.

• A customer behaves abusively, threateningly, or inappropriately towards our staff or representatives.

• A customer materially breaches these Terms & Conditions.

• Required information or approvals are not provided within a reasonable period.

• We are unable to fulfil the order for legitimate operational or legal reasons.

17.2

Where an order is cancelled or terminated by us, we will consider any applicable refund or other obligations in accordance with the agreement and applicable law.

17.3

Termination does not affect rights or obligations that arose before termination.

17.4

Any provisions intended to continue after termination, including intellectual property, confidentiality, liability, and dispute-related provisions, will continue to apply to the extent appropriate.

18. Force Majeure

18.1

We will not be responsible for delays or failures to perform obligations caused by circumstances beyond our reasonable control.

18.2

Such circumstances may include, but are not limited to:

• Natural disasters.

• Severe weather.

• Fire or flooding.

• Strikes or industrial action.

• Power or internet outages.

• Courier or transportation disruption.

• Supply chain interruptions.

• Government restrictions or legal requirements.

• Public health emergencies.

• Cybersecurity incidents affecting essential service providers.

18.3

We will take reasonable steps to minimise the impact of such events and will communicate with affected customers where reasonably possible.

18.4

This clause does not remove any consumer rights that apply where goods are not delivered or services are not provided as required by law.

19. Complaints and Dispute Resolution

19.1

If you have a concern about an order or service, please contact us first so that we can investigate and try to resolve the issue.

19.2

Please provide your order number, relevant details, and supporting information where available.

19.3

We aim to handle complaints fairly and within a reasonable timeframe.

19.4

We encourage both parties to attempt to resolve disputes through constructive written communication before taking further action.

19.5

Nothing in these Terms & Conditions prevents a consumer from exercising their legal rights, seeking independent advice, or bringing a claim through an appropriate court or legal process.

20. Governing Law and Jurisdiction

20.1

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply to you.

20.2

Where you are a consumer, you may have the right to bring legal proceedings in the courts of the part of the United Kingdom where you live, where applicable.

20.3

Where you are a business customer, the courts of England and Wales will generally have jurisdiction, unless a separate written agreement states otherwise or applicable law provides otherwise.

21. Changes to These Terms & Conditions

21.1

We may update these Terms & Conditions from time to time to reflect changes to our services, products, business operations, legal requirements, or website functionality.

21.2

The latest version will be published on our website with the relevant effective date.

21.3

Changes will not retrospectively alter an order or agreement that has already been accepted, unless required by law or agreed with the customer.

21.4

Where a significant change affects an existing ongoing agreement, we will provide reasonable notice where appropriate.

22. Entire Agreement

22.1

These Terms & Conditions, together with the applicable product information, order confirmation, quotation, invoice, Return and Refund Policy, Privacy Policy & Cookie Policy, and any separate written agreement, form the relevant agreement between Full Favors and the customer.

22.2

If there is a conflict between these Terms & Conditions and a separate written agreement, the specific written agreement may take precedence for the relevant order or service, subject to applicable law.

22.3

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

23. Contact Information

Full Favors

A trading brand of Dhairya International

Email: info@fullfavors.co.uk

Website: https://www.fullfavors.co.uk 

Business Address

Dhairya International

Unit 1 – Suite 2, Liberty Centre

Mount Pleasant

Wembley, London

HA0 1TX

United Kingdom

For questions relating to orders, products, returns, complaints, or these Terms & Conditions, please contact us using the email address above.