Shipping policy

Full Favors — Shipping Policy

Effective Date: 23 September 2026

At Full Favors, a trading brand of Dhairya International, we aim to make the delivery process as smooth, reliable, and convenient as possible. Please review our shipping terms carefully before placing your order.

1. Delivery Charges

Standard delivery is £4.95 for eligible UK delivery addresses.
Free delivery is available on orders over £50, subject to applicable delivery restrictions and exclusions.
Some postcodes may be excluded from standard delivery or may require an additional delivery charge due to courier limitations or location-based delivery costs.
Any applicable additional delivery charges or restrictions will be communicated to you where required before your order is confirmed.
Delivery charges may vary depending on the size, weight, destination, and nature of your order.

We use trusted delivery partners to help ensure your products reach you safely and efficiently.

Our delivery providers may include:

Evri;
Royal Mail;
FedEx;
DHL;
Other suitable courier or postal services.

2. Delivery Times

Processing and dispatch times vary depending on the type of product, order quantity, personalisation requirements, and availability.
Estimated delivery times may be provided on the product page, at checkout, through your order confirmation, or via email.
Personalised, engraved, and bespoke products may require additional processing time.
Delivery times are estimates unless a specific delivery date has been expressly agreed in writing.
Orders may be dispatched separately where products are sourced from different locations or have different processing times.

We will aim to process and dispatch your order within the estimated timeframe communicated to you.

3. Restricted Postcodes and Delivery Locations

While we aim to deliver to as many UK addresses as possible, certain postcode areas or locations may be excluded from standard delivery or may incur additional charges.

Restrictions may apply due to:

Courier service limitations;
Remote or difficult-to-access locations;
Additional transportation costs;
Delivery service availability;
Product-specific shipping restrictions.

If your delivery address falls within a restricted postcode or location, we will aim to:

Notify you as soon as reasonably possible;
Explain any applicable delivery restrictions or additional charges;
Offer an alternative delivery solution where available;
Provide an appropriate refund if we are unable to fulfil the order and payment has already been received.

Any refund will be handled in accordance with our Return and Refund Policy and applicable law.

4. Shipping for Personalised and Bespoke Products

Personalised, engraved, branded, and bespoke products may require additional preparation or production time before dispatch.

The estimated processing time will depend on:

The type of product;
The personalisation or engraving requirements;
The quantity ordered;
Artwork or design approval, where applicable;
Availability of materials or products;
The complexity of the order.

Where artwork, text, or design approval is required, production may not begin until the necessary information or approval has been received.

Any estimated delivery timeframe will be communicated through the relevant product listing, quotation, order confirmation, or email.

5. Shipping for Digital Services

Where a service is provided digitally and does not involve the delivery of a physical product, no physical shipping charge will apply.

Digital services or files may be delivered through:

Email;
A digital download;
An online platform;
Another agreed digital delivery method.

The delivery method and estimated completion time will depend on the type of service purchased.

6. Delivery Tracking

We aim to provide tracking information where it is available from the selected courier or delivery provider.
Tracking may not be available for every order or delivery service.
Where tracking information is available, it may be shared by email or through the relevant order or delivery notification.
Tracking information is provided by the courier and may take some time to update after dispatch.

If you have not received your order within the estimated delivery timeframe, please contact us so that we can investigate and assist you.

7. Delivery Delays

Although we work to dispatch and deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control, including:

Courier disruptions;
Severe weather;
Seasonal demand;
Public holidays;
Strikes or industrial action;
Incorrect or incomplete delivery details;
Transportation or supply chain disruptions;
Other unforeseen circumstances.

We will take reasonable steps to assist with delayed deliveries and communicate with customers where appropriate.

Nothing in this Shipping Policy affects your statutory rights where goods are not delivered within the period required by applicable law.

8. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

This includes:

Full name;
House or building number;
Street address;
Town or city;
Postcode;
Contact details, where required.

If an order cannot be delivered because incorrect or incomplete information was provided, we may contact you to arrange an appropriate solution.

Additional delivery or redelivery charges may apply where permitted by law and where the circumstances justify such charges. We will communicate any applicable charges before proceeding.

9. Damaged, Missing or Incorrect Deliveries

If your order arrives damaged, is missing, or contains an incorrect product, please contact us as soon as reasonably possible.

Please provide the following information where available:

Your order number;
A description of the issue;
Photographs of damaged packaging or products;
Any relevant delivery information.

We will investigate the matter and work towards an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer rights.

Customers should not dispose of damaged packaging or products before we have had a reasonable opportunity to investigate, unless doing so is necessary for safety reasons.

10. Delivery of Electronic Products

Some of our products may contain batteries or electronic components.

Delivery arrangements for these products may vary depending on:

The type of product;
Battery type and capacity;
Courier restrictions;
Destination;
Applicable transport and safety requirements.

We may use an alternative delivery service where necessary to comply with courier restrictions or applicable shipping requirements.

If a product cannot be delivered to a particular location, we will contact you where reasonably possible to discuss an available solution.

11. Contact Us

If you have any shipping-related questions, delivery concerns, or special delivery requests, please contact us.

Full Favors A trading brand of Dhairya International

Email: info@fullfavors.co.uk Website: https://www.fullfavors.co.uk

Business Address

Dhairya International Unit 1 – Suite 2, Liberty Centre Mount Pleasant Wembley, London HA0 1TX United Kingdom

Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (UK Time)

We appreciate your trust in Full Favors and will continue working to ensure your orders are processed and delivered as smoothly and efficiently as possible.